The bad review you find out about days later started as a moment you could have fixed. Heard collects honest feedback in person, while the experience is still fresh — so you hear it first, from the customer, in time to make it right.
A bad experience shouldn't become a surprise public review days later, when the customer is already gone. Heard catches feedback close to the moment it happens — so you understand what went wrong, what went right, and what your customers are really thinking, while you can still act on it.
Generic reviews don't tell you enough. Heard lets you ask what actually matters to you — service, cleanliness, wait time, product quality, staff, pricing, whether they'd come back. You decide the questions; the answers are specific enough to act on.
When you respond, your reply appears under the customer's review, and the customer gets an email letting them know you answered. Future customers don't just see a complaint — they see how your business handled it.
Sometimes a reply is enough. Sometimes you want to send a private thank-you, coupon, or offer. Heard lets you do that through the platform without showing it publicly — so winning a customer back stays separate from buying a review.
Your dashboard shows you what customers actually said, tracks patterns over time, flags low ratings, and lets you export the data. Behind the public rating is the private picture only you see — the part you use to get better.
Apply in a couple of minutes. We review every business personally and confirm with a quick call — then you're ready to start collecting on any device you already have.
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